Last updated: 29 October 2026

Who we are

This website is run by Prestique Cleaning LTD, a company registered in England and Wales (company number 17228695), based in Leighton Buzzard, Bedfordshire. We are the controller of the personal information described in this policy.

If you have any questions about this policy or your information, email admin@prestiquecleaning.co.uk or call +44 7851 884966.

What we collect

When you ask for a quote using the form on our contact page, we collect:

  • your first and last name
  • your email address and phone number
  • your postcode
  • the service you are interested in and whether you have pets
  • anything you write in the message box

If you contact us by phone, email, WhatsApp or Facebook, we collect the details you give us in that conversation. If you book a clean, we also keep the address of the property, the work agreed, appointment dates and payment records.

Please don't include sensitive information (for example about your health) in the form or your messages unless it is needed for the job.

How we use your information

  • To reply to your enquiry and give you a quote. We do this because you asked us to, as a step before entering into a contract with you.
  • To arrange and carry out the cleaning you book, and to contact you about it. This is necessary to perform our contract with you.
  • To keep accounting and tax records. This is a legal obligation.

We do not sell your information, and we do not use it for marketing emails or texts.

Who we share it with

We only share your information with services we use to run the business:

  • Web3Forms, which processes the contact form and delivers your enquiry to our email inbox.
  • Our email and phone providers, which carry our messages to and from you.
  • Vercel, which hosts this website and may keep basic technical logs (such as IP addresses) for security.
  • Meta (WhatsApp and Facebook), if you choose to contact us through those apps. Their own privacy policies apply to how they handle your messages.

Some of these providers may process information outside the UK. Where that happens, they are responsible for providing the safeguards required by UK data protection law.

We may also share information where the law requires it, for example with HMRC.

How long we keep it

  • Enquiries that don't lead to a booking: up to 12 months, then deleted.
  • Customer and job records: for as long as we provide services to you, and accounting records for at least 6 years after the end of the financial year they relate to, as UK company law requires.

Cookies

This website does not use advertising or analytics cookies, and does not track you across other sites. Our pages load fonts from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google when a page loads.

Your rights

Under UK data protection law you have the right to:

  • ask for a copy of the information we hold about you
  • ask us to correct information that is wrong
  • ask us to delete your information, where we don't need to keep it by law
  • object to, or ask us to restrict, how we use it
  • ask for your information in a format you can take to another provider

To use any of these rights, email admin@prestiquecleaning.co.uk. We will reply within one month.

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We will update this page if the way we handle your information changes. The date at the top shows when it was last updated.